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In-depth resources for treatment center operators navigating Admissions. Learn the strategies, tools, and best practices.
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Showing 75 Posts
when your crm and reporting disagree

Why Your CRM Says 20 Admits and Your Reporting Says 15

Jim Malcom

20 Jul 2026
the hostage dynamic

The Hostage Dynamic: When Your Admissions Team Runs Your Company

Jim Malcom

15 Jul 2026
the marketing to admissions reporting rhythm

The Marketing-to-Admissions QBR Playbook

Jim Malcom

4 Aug 2026
the first 60 seconds of an admissions call

How to Script the First 60 Seconds of an Admissions Call

Jim Malcom

10 Jul 2026
Featured image for the admissions call scoring rubric. Call recording waveform with 4 highlighted zones for the 4 scoring dimensions: first 60 seconds, clinical framing, insurance conversation, and close and next step. Composite score gauge below.

The Admissions Call Scoring Rubric for Treatment Centers

Jim Malcom

31 Aug 2026
admissions call center setup

Setting Up an Admissions Call Center for Treatment Centers

Jim Malcom

24 Jul 2026
the kpi spine

What Metrics Should Your Admissions CRM Actually Be Tracking?

Jim Malcom

13 Jul 2026
Reimbursement Intelligence: the four questions VOB tools cannot answer. Featured image for the Webserv complete guide.

The Complete Guide to Reimbursement Intelligence for Behavioral Health Treatment Centers

Preston Powell

14 Aug 2026
Best Real-Time Eligibility Tools for Behavioral Health 2026: ranked grid preview of the seven tools evaluated for BH admissions teams. Featured image for the Jim Malcom buyers guide, with cost banner $500-$5,000 per month.

Best Real-Time Eligibility Tools for Behavioral Health Treatment Centers (2026)

Jim Malcom

13 Aug 2026
which referral partners actually drive admits

Referral Partner Attribution for Treatment Centers

Jim Malcom

6 Aug 2026
How to Build an Admissions Process That Converts Leads Into Patients

How to Build an Admissions Process That Converts Leads Into Patients

Jim Malcom

9 Jul 2026
the salesforce config that actually works for bh admissions

Salesforce for Treatment Center Admissions: VOB + Pipeline Setup

Jim Malcom

27 Jul 2026
revenue cycle management reporting

Revenue Cycle Management for Rehab Centers: The Complete Guide

Kyle McHenry

28 Apr 2026
admission consultation costs

How Much Does Admissions Consulting Cost for Treatment Centers?

Jim Malcom

30 Jul 2026
crm migration

CRM Migration for Treatment Centers: When to Move, When to Reconfigure

Jim Malcom

29 Jul 2026
kipu sunwave bestnotes alleva

EMR Selection for Treatment Centers: Kipu vs Sunwave vs BestNotes vs Alleva

Jim Malcom

5 Aug 2026
integrating your crm with kipu

Kipu EMR Integration for Treatment Center Admissions

Jim Malcom

12 Aug 2026
integrating your crm with bestnotes

BestNotes EMR Integration for Treatment Center Admissions

Jim Malcom

11 Aug 2026
Rate intelligence in admissions call script hero showing what the coordinator says versus what the coordinator sees. Left panel shows a stylized call bubble with a natural-sounding script fragment about plan coverage and admit position. Right panel shows a stylized CRM screen with the underlying rate intelligence data (payer, plan, home plan, expected reimbursement range, confidence tier). Center callout notes different information and same conversation. The caller never hears the dollar figure.

How to Add Rate Intelligence to Your Admissions Call Script

Jim Malcom

10 Aug 2026
integrating your crm with sunwave

Sunwave EMR Integration for Treatment Center Admissions

Jim Malcom

10 Aug 2026
Admit-with-unknown-rate decision framework hero showing a five-branch decision tree. Center trigger question asks whether to admit when rate data is unknown or low-confidence. Five branches fan out representing the five dimensions of the decision (clinical urgency, census gap position, payer relationship history, geographic and service-line strategic fit, downstream referral risk). Branches converge to three outcomes: admit, follow-up in the gray zone, or decline.

Should You Admit a Patient with Unknown Rate?

Preston Powell

7 Aug 2026
Best VOB Automation Platforms for Behavioral Health 2026: ranked grid preview of the seven platforms Webserv evaluated for BH admissions teams, with PayerLenz and VerifyTX marked as leaders. Featured image for the Jim Malcom buyers guide.

Best VOB Automation Platforms for Behavioral Health Treatment Centers (2026)

Jim Malcom

6 Aug 2026
VOB versus expected reimbursement hero comparing two categories of admissions financial data. Left panel shows a typical verification of benefits output (in-network status, deductible amount met or unmet, coinsurance percentage, out-of-pocket maximum). Right panel shows an expected reimbursement output (dollar range with confidence interval and payer plan attribution). Center callout distinguishes coverage as a policy status from reimbursement as a dollar amount, noting that rehabs make admit decisions on the first when they need the second.

VOB vs. Expected Reimbursement: The Rehab Operator Reframe

Preston Powell

6 Aug 2026
Admissions operations cluster hub diagram showing the discipline at the center with four sub-disciplines fanning outward (Lead Management, EMR Integration, Billing and RCM, Attribution and Reporting) and three foundational layers underneath (Stack, KPI Spine, Rhythm). Positions admissions operations as the operating discipline that connects marketing to clinical intake at a treatment center.

The Complete Guide to Admissions Operations for Treatment Centers

Preston Powell

3 Aug 2026
the hubspot config that actually works for bh admissions

HubSpot for Treatment Center Admissions: What Works and What Doesn’t

Jim Malcom

3 Aug 2026
dazos rebuild

Dazos Implementation for Behavioral Health Treatment Centers

Preston Powell

31 Jul 2026
Why Revenue Cycle Management Is a Marketing Problem (Not Just a Billing One)

Why Revenue Cycle Management Is a Marketing Problem (Not Just a Billing One)

Trevor Gage

11 Jun 2026
Underpayment recovery workflow featured image — expected vs paid columns with variance gap highlighted in red

The Underpayment Recovery Workflow

Kyle McHenry

21 Aug 2026
No-show reduction featured image — split visual showing empty admit chair with countdown clock on left versus successful warm-handoff admit on right

How to Reduce No-Shows at a Treatment Center: The Admissions Ops Playbook

Jim Malcom

20 Aug 2026
Payer strategy featured image — treatment center center with five payer spokes at varying strengths showing rate intelligence-powered payer weighting

How to Build a Behavioral Health Payer Strategy Using Rate Intelligence

Preston Powell

18 Aug 2026

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The 10% Rule stat card: 10% of behavioral health claims are underpaid vs contracted rate, and $1.36M was recovered across a single treatment center in twelve months with rate intelligence. Featured image for the Preston Powell op-ed on Webserv.